01 · Core service

Equipment
19 ATP/FRC certified reefer semi-trailers
Temperature range
+12 °C to −20 °C
Temperature record
Data logger throughout the trip
Licence
L2 licence · EDK.U-NET.L2.33.8408

Temperature-controlled (reefer) transport

We carry temperature-controlled cargo with our own fleet, under our L2 licence (L2 Uluslararası ve Yurtiçi Lojistik İşletmeciliği Yetki Belgesi, the Turkish licence for international and domestic logistics operations). All 19 of our semi-trailers are ATP/FRC certified. ATP is the international agreement that governs the carriage of perishable foodstuffs and the special equipment used for it; FRC is one of the equipment classes defined in that agreement. It covers heavily insulated equipment with a mechanical refrigeration unit that can bring the inside temperature of an empty body down to a set temperature between +12 °C and −20 °C and hold it there with a mean outside temperature of +30 °C. Most regimes, from citrus to frozen goods, sit inside that range. Products that call for +13 °C or above, bananas among them, go beyond the FRC upper limit; tell us at the quotation stage and we will look at it together.

We do not choose the set temperature. We apply the value written in your loading instructions, provided it does not exceed the maximum carriage temperature laid down in the regulations. The semi-trailer is brought to that value before loading starts. A refrigeration unit cools the air inside the body, not the cargo itself, which is why the goods have to reach the dock already at the required carriage temperature. We check this before loading; if we see a deviation from your instructions or from the legal limit, we will tell you before loading starts.

Every minute the doors stay open during loading pushes warm, humid air into the body. To keep that short, the loading sequence is agreed in advance, the vehicle is backed up tight against the dock, and the unit is switched off while the doors are open and restarted the moment they close. The load is stowed so that cold air keeps circulating through the body.

Temperature is recorded by a data logger throughout the trip and shared at delivery; the signed copy of the CMR consignment note is sent back to you. For quick-frozen foods, keeping that record and retaining it for a defined period is a legal requirement both in Türkiye and in the European Union.

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02 · Full loads

Fleet
16 owned tractor units · 19 semi-trailers (18 owned + 1 contracted)
Approved capacity
640 tonnes
Documents
CMR · TIR carnet
Licence
L2 · EDK.U-NET.L2.33.8408

International full truckload (FTL) road transport

A full truckload (FTL) means the whole vehicle is given over to the cargo of a single consignor. In groupage the vehicle carries cargo for several consignors and unloads along the way; in a full load the cargo stays in the same semi-trailer from the loading point to the unloading point, with no handling in between. Less handling means less risk of damage and of consignments being mixed up.

On a full load the tractor unit and the semi-trailer are dedicated to your cargo. Our fleet has 16 owned tractor units and 19 semi-trailers, 18 of them owned; working mainly with our own equipment means we schedule the vehicle to our own timetable rather than a third-party carrier’s. Because all 19 semi-trailers are ATP/FRC certified reefers, our full-load service also runs on reefer equipment. Where a different body type is needed, the vehicle is assigned from our carrier network under transport organiser solutions.

On suitable routes the trip runs under the TIR system: the vehicle is sealed under cover of a TIR carnet and, as a rule, passes through the customs offices en route in transit without examination. The carnet also acts as a guarantee for customs duties up to the amount set per carnet. In Türkiye, carnets are issued by TOBB as the national guaranteeing association. The carriage itself is subject to the CMR Convention. The CMR consignment note is not the contract: it is the document that proves the existence and the terms of the contract of carriage between the consignor and the carrier, recording the nature of the goods, the place of delivery and the consignee.

The sequence runs like this: semi-trailer allocation; a pre-loading check of the CMR and of the documents travelling with the cargo; pre-cooling of the semi-trailer to the requested set temperature; loading; registration of the TIR carnet at the customs office of departure and sealing of the vehicle. Customs formalities are carried out by customs brokers; Flowen coordinates the process and the document flow.

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03 · Organiser

Licence
TİO organiser licence · ADN.U-NET.TİO.33.9608
Valid until: 03.11.2028
When it applies
Lane outside the fleet · body type · capacity
Contract
With Flowen
Point of contact
Stays the same

Transport organiser solutions (TİO)

A transport organiser licence (TİO) lets us organise a movement under contract with licensed carriers instead of running it on our own vehicles — on foreign lanes, with carriers that hold the transport licence of their own country. In this work we act as the organiser, not as the carrier: the cargo is physically moved by the licensed carrier we assign from our network.

When it applies

Organiser work does not replace our fleet; it covers the requests our fleet cannot.

  • The lane is one our own fleet does not run.
  • The cargo calls for a body type other than a reefer. All 19 of our semi-trailers are ATP/FRC certified reefers, so curtainsiders and comparable equipment are assigned from our network.
  • The volume needs more than one vehicle at the same time.

How we select the carrier

We pick the carrier from our network by checking that its licence for commercial carriage of goods is valid, that the transit permits and authorisations the lane calls for are in place, and that the equipment suits the cargo. For temperature-controlled cargo we also check that the equipment holds a valid ATP certificate and that the certificate class covers the temperature range requested. If we cannot find a suitable carrier and suitable equipment, we decline the job and say so from the start.

Your contract is with Flowen; vehicle allocation, trip monitoring and the document flow still run through us. The signed CMR consignment note is sent to you. Customs formalities are carried out by customs brokers; Flowen coordinates the process and the document flow. From the first enquiry to delivery, your point of contact stays the same.

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04 · Documents

Transport document
CMR
Transit
TIR carnet · T1 (NCTS)
Commercial documents
Invoice, packing list
EU entry
ENS pre-arrival declaration under ICS2

Documentation and process tracking

The document set that travels with the cargo varies with the lane and with the goods. The transport document is the CMR consignment note; depending on the route, the transit procedure runs either under a TIR carnet or under a common transit declaration (T1/NCTS). The commercial documents are the invoice and the packing list.

Which preferential and origin documents are needed depends on the country of destination. For goods in free circulation under the Customs Union moving to the EU, an A.TR movement certificate is issued, and processed agricultural products come under it as well. For unprocessed agricultural products and for goods covered by the ECSC coal and steel agreement, a EUR.1 movement certificate proving preferential origin is issued instead. In countries with a free trade agreement, the proof of origin provided for in that agreement is used: in most cases the EUR.1, and under some agreements an origin declaration made out by the exporter. Outside these arrangements, the importing country’s legislation may call for a certificate of origin. A large share of reefer cargo is agricultural, so this distinction comes up often.

Food consignments may call for a health certificate, products of animal origin for a veterinary health certificate and plant products for a phytosanitary certificate. For road entry into the EU, the legal obligation for the ENS pre-arrival declaration (entry summary declaration) filed under ICS2 rests with the carrier; it is filed at least one hour before the vehicle reaches the first customs office of entry.

Customs formalities are carried out by customs brokers; Flowen coordinates the process and the document flow. One avoidable cause of delay at the border crossing point is an incomplete or inconsistent document set. That is why we go through the document set before loading and report anything missing before the vehicle leaves. The signed CMR consignment note goes back to the consignor after delivery.

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Quotation

Tell us about your cargo and we will assign a suitable vehicle.

The type of goods, the loading and delivery points, the temperature you need and the loading date are enough to start. For requests our own fleet cannot cover, we assign a vehicle from our network as a transport organiser.

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